Front Office Operations Manager

3 weeks ago


Syracuse, New York, United States Island Hospitality Management Full time
Job Overview
The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring seamless guest experiences and maintaining hotel standards. As a key member of our team, you will be expected to prioritize tasks effectively, manage staff, and maintain open communication with other departments.

Estimated Salary: $65,000 - $80,000 per year,
dependent on experience and qualifications.

Responsibilities
  • Manage front desk operations, ensuring efficient check-in, check-out, and room assignment processes.
  • Maintain high levels of customer satisfaction through prompt issue resolution and exceptional service.
  • Collaborate with housekeeping and maintenance teams to ensure smooth room preparation and quality control.
  • Recruit, train, and develop a skilled team of front office staff to meet the needs of our guests.

Requirements
  • A minimum of 2 years of experience in hospitality management or a related field.
  • Proven track record of success in leading teams and driving results.
  • Excellent communication, problem-solving, and leadership skills.
  • Able to work well under pressure and adapt to changing priorities.


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