Front of House Ambassador

3 days ago


Syracuse, New York, United States Touché Full time
About Touch's Host Role

Touché, a French Bistro in the heart of Armory Square, Syracuse, is seeking an exceptional Front of House Ambassador to join their team. This role represents the first and last impression of the guest experience at Touché, making it incredibly important.

The ideal candidate will be enthusiastic about hospitality, have a passion for French culture, food, wine, and cocktails, and embody Touché's core values of being Inclusive, Humble, Smart, Presentable, Conscientious, Ambitious, a Contributor, and Positivity.

Key Responsibilities:
  • Presents a positive and friendly first and last impression for all guests.
  • Greets all guests entering the restaurant (by last name if possible) and thanks all guests leaving the restaurant, inviting them to return.
  • Opens the front door for guests entering or leaving the restaurant when possible.
  • Provides guests with beverage menus upon seating.
  • Informs server and Manager of special requests, celebration of birthdays, anniversaries, known allergies, etc., as soon as a party is seated.
  • Appropriately and professionally answers phones & takes messages at the host stand.
  • Maintains an organized floor by quickly and efficiently seating guests according to company standards.
  • Engages management for any guest issue or complaint.
  • Be able to utilize reservation service tablet.
  • Receives and records guests' dining reservations.
  • Be able to answer phone calls in a polite manner with our standard protocol.
  • Works with management on smooth guest service.
  • Assists management and staff with private party set-up and ease of service.
  • Promotes the importance of teamwork and maintaining an efficient work situation.
  • Able to answer questions about ingredients and allergies, preparation, description of menu items.
  • Respect for fellow employees and guests.
  • Prioritizes walking rather than showing guest to the table, bathroom, etc.
  • Relays messages to servers and bussers as needed.
  • Coordinates with and assists fellow employees to meet guests' needs and support the operation of the restaurant.
  • Diplomatic and energized demeanor.
Requirements:

Experience in a Food & Beverage Service preferred

Experience related to dealing with the general public preferred

Food and wine knowledge is preferred and an eagerness to learn is expected

Host experience is not required but looked upon very favorably.

Benefits:

Competitive salary: $18-22 per hour, depending on experience

Award-winning restaurant with opportunities for growth and development

Collaborative and dynamic work environment

Free meals and other perks

We are proud to be an equal opportunity employer and welcome applications from diverse candidates.



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