Bakery Operations Manager
5 days ago
We are seeking a highly skilled and experienced Bakery Assistant Manager to join our dynamic team at Sweet Treets Bakery in Austin, TX.
Key Responsibilities:- Order Management: Oversee labor hours and revenue forecasting for wedding, specialty cake, and pastry orders. Schedule and coordinate wedding cake deliveries.
- Communication and Team Management: Handle the main inbox, ensuring timely responses (within 48 hours) to custom estimate inquiries, updating order details, and managing online orders via Square.
- Financial Management: Invoice customers for custom orders, process payments using Square, and manage inventory for boxes and other production and delivery items.
- Marketing and Design: Utilize Canva for designing marketing materials such as menus, business cards, and flyers. Manage social media accounts, including posting photos, reposting story tags, and responding to direct messages.
- Wholesale Coordination: Maintain and coordinate existing wholesale relationships, including order updates, invoicing, and delivery arrangements.
- Team Leadership and Training: Ensure clear communication across departments, train employees as needed, provide feedback, and ensure a clean, safe, and appealing environment for customers and employees.
- Operational Responsibilities: Open and close the store front, adhere to operational procedures, including task lists and tracking sheets, greet and assist customers, answer phones and messages promptly.
- Delivery and Decoration: Assist with deliveries for wholesale and special event deliveries during peak season, and either possess or be willing to learn cupcake frosting/decorating skills.
- Customer Service: Handle customer complaints and ensure overall customer satisfaction.
- Event and Order Management Experience: Proven ability in forecasting, scheduling, and coordinating orders, especially in a bakery or similar setting.
- Strong Communication Skills: Ability to manage multiple communication channels effectively and maintain clear communication across teams.
- Financial Acumen: Experience with invoicing and payment processing systems, preferably Square, and inventory management skills.
- Marketing and Social Media Proficiency: Competence in using design tools like Canva and experience in managing social media platforms for business purposes.
- Wholesale Management Experience: Demonstrated ability in handling wholesale accounts, including order management and delivery coordination.
- Leadership and Training Abilities: Proven track record in leading a team, providing training, and maintaining a positive work environment.
- Operational Efficiency: Capability to manage daily operational tasks with diligence and accuracy, including store opening and closing procedures.
- Physical Ability and Willingness to Learn: Physical capability for delivery tasks and an eagerness to learn or experience in cake decorating.
- Customer Service Skills: Strong ability in handling customer inquiries and complaints, ensuring high levels of customer satisfaction.
The estimated salary for this role is $22.00 - $26.00 per hour, and we offer one week PTO annually, dental and medical available through Aflac.
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