Pet Care Associate

7 days ago


Austin, Texas, United States Woof Gang Bakery & Grooming Westlake Full time

Job Summary:

We are seeking a highly motivated and customer-focused Pet Care Associate to join our team at Woof Gang Bakery & Grooming Westlake. In this role, you will be the first point of contact for customers, providing exceptional service while handling check-ins, check-outs, and retail sales.

Key Responsibilities:

  • Answer all phone calls and book grooming appointments with ease
  • Efficiently check-in and check-out grooming customers, ensuring seamless transactions
  • Deliver outstanding customer service with a smile, making every customer feel valued and cared for
  • Respond promptly to customer needs, special requests, and complaints, escalating issues to management as necessary
  • Adhere to operational policies and procedures, maintaining high standards in cash handling, safety, and security
  • Assist with inventory management, restocking shelves, and processing special orders with accuracy and efficiency
  • Maintain a clean and organized workspace, upholding the highest standards of store appearance and atmosphere

Requirements:

  • Demonstrate a dependable personality, with reliable transportation and flexibility in work hours
  • Prior retail and/or customer service experience is essential, with sound judgment and ability to work independently
  • Proficiency in using common Windows-based computer programs, including Microsoft Word and Excel, is required
  • Able to operate basic office equipment, such as copiers, faxes, and printers
  • Excellent communication and interpersonal skills, with the ability to interact with diverse personalities
  • Strong organizational and time management skills, with a focus on meeting deadlines and exceeding expectations
  • Able to stand for long periods and lift up to 50 pounds, with a commitment to physical activity and stamina
  • Proven ability to work well in a team environment, demonstrating accountability and a growth mindset

What We Offer:

  • A competitive salary range of $15.00 - $18.00 per hour, based on experience and qualifications
  • Employee discounts and flexible scheduling to support work-life balance
  • Comprehensive health insurance and paid time off, promoting employee well-being and job satisfaction


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