Store Operations Manager

6 days ago


Allen, Texas, United States Tailored Brands Inc Full time
Job Summary

We are seeking a highly motivated and experienced Store Operations Manager to join our team at Tailored Brands Inc. As a Store Operations Manager, you will play a critical role in supporting the store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence.

Key Responsibilities
  • Leadership: Partner with the store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
  • Model Company Values: Demonstrate company values and lead by example as an active coach.
  • Communicate Effectively: Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
  • Recruit and Develop: Assist in recruiting store staff and contribute to an inclusive store environment.
Performance Metrics
  • Support Business Plans: Support the management team in the achievement of store business plans, including sales, customer service, and operational goals.
  • Drive Business Growth: Understand how to leverage store reports to understand decisions made to drive the store business.
  • Identify Opportunities: Identify performance opportunities and partner with the management team to contribute to development plans.
Operational Excellence
  • Staffing and Training: Partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
  • Operational Knowledge: Assist the management team with training store staff on all internal operational functions as assigned.
  • Stay Informed: Stay informed on corporate communication, directives, initiatives, policies, and procedures.
  • Implement Programs: Support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
Workplace Culture
  • Engage and Inclusive: Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
  • Culture of Learning: Support a culture of learning and development, ensuring training tools are leveraged.
  • Role Model: Serve as a role model to all store team members and provide enthusiastic motivational leadership.
  • Regular Meetings: Partner with the management team to conduct regular store meetings ensuring all store team members are up to date with company directives.
Customer Experience
  • Train Customer Service: Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
  • Customer Feedback: Leverage customer feedback to prevent or resolve customer concerns.
  • Visual Merchandising: Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Qualifications
  • Experience: Minimum of 1 year of retail or sales experience.
  • Creative Individual: Creative individual who demonstrates good judgment and is tuned-into the pulse of the business.
  • Self-Motivated: Self-motivated, results-oriented, strategic thinker.
  • Leadership Skills: Strong organizational and leadership skills.
  • Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving Skills: Demonstrates active listening and problem-solving skills.
  • Training and Development: Proven ability to train and develop high-performing store teams.
  • Technical Skills: Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Physical Requirements: Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

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