Healthcare Relationship Manager

2 weeks ago


Syracuse, New York, United States Upstate HomeCare Full time

About Upstate HomeCare

We are a leading healthcare provider dedicated to delivering exceptional patient care. Our team is passionate about making a difference in the lives of our patients and their families.

Job Summary

We are seeking a highly skilled individual to join our team as a Healthcare Relationship Manager. In this role, you will be responsible for maintaining strong relationships with patients, families, and referral sources. You will process new referrals, handle customer inquiries, and provide exceptional service to ensure customer satisfaction.

Key Responsibilities

  • Maintain accurate and up-to-date records of patient information, including demographics, clinical, financial, and insurance details.
  • Process new referrals efficiently and effectively, ensuring timely communication with patients, families, and referral sources.
  • Provide excellent customer service, responding promptly to customer inquiries, and resolving issues in a professional and courteous manner.
  • Collaborate with business development staff to grow and maintain relationships with referral sources, enhancing communication and cooperation.
  • Foster a positive and productive work environment by communicating effectively with team members.

Requirements

To succeed in this role, you must have:

  • 1-2 years of customer service experience in a healthcare setting.
  • Proficient computer skills, including proficiency in Microsoft Office Suite.
  • Highly organized with excellent attention to detail, critical thinking, and problem-solving skills.
  • Excellent written and verbal communication skills, with the ability to listen actively and respond professionally.
  • Strong interpersonal skills, with the ability to work effectively in a team environment.

Salary and Benefits

The salary range for this position is $45,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, paid time off, and holiday pay.

Work Environment

This is a full-time position, Monday through Friday, 8-hour shifts. The ideal candidate should be able to commute or relocate to Syracuse, NY 13211.



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