Customer Service Specialist

2 weeks ago


Dayton, Ohio, United States Martin Automotive Group Full time
Position Overview

Martin Automotive Group is seeking a dedicated Customer Service Specialist to enhance our team. We attribute our ongoing success and future expansion to the commitment of our staff.

Key Responsibilities:

  • Welcome clients in a timely manner
  • Gather detailed information about customers and their vehicles
  • Accurately communicate all vehicle issues as reported by the client
  • Assess and suggest necessary maintenance based on the vehicle's age, mileage, and service history
  • Draft a comprehensive and precise estimate for labor and parts
  • Set a follow-up schedule
  • Track the status of each vehicle throughout the day, providing regular updates to clients
  • Ensure that the final billing aligns with the services performed
  • Clarify all completed services and associated costs to clients

Qualifications:

  • High school diploma or GED is required
  • Demonstrated history of achieving outstanding Customer Satisfaction
  • A minimum of 1 year of experience as a Customer Service Specialist, Assistant Lane Manager, or Service Consultant, preferably with manufacturer experience
  • Above-average energy and enthusiasm
  • Aiming for a long-term career with a progressive organization
  • Exemplary personal and professional integrity

Compensation and Benefits:

  • Medical, Dental, Vision, and Life Insurance
  • 401k Retirement Plan
  • Paid Holidays
  • Weekly Pay Schedule
  • Hourly Wage plus Bonuses and Commission
  • Annual earnings potential of $50,000 to $80,000

Keywords: Customer Service, Automotive, Service Consultant, Client Relations



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