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Customer Service Specialist

2 months ago

Dayton, Ohio, United States DOCS Dermatology Full time

Company Overview
Dermatologists of Central States (DOCS) is a prominent dermatology practice with a long history of providing exceptional care across multiple states. Our dedication to patient-centered service has been at the forefront of our operations for over forty years, ensuring a welcoming and compassionate environment for all.

Position Title: Call Center Agent

Company Profile: DOCS Dermatology is recognized for its commitment to excellence in dermatological care, maintaining a strong reputation in the healthcare community.

Key Responsibilities

  • Respond to incoming patient calls with professionalism.
  • Engage with patients to accurately assess their needs and provide relevant support.
  • Gather and verify patient information meticulously.
  • Address patient concerns with care and escalate issues as needed.
  • Route calls to the appropriate departments effectively.
  • Ensure a high standard of customer service throughout all interactions.

Essential Qualifications

  • At least one year of experience in a customer service role or healthcare environment.
  • Familiarity with medical terminology is preferred.
  • Experience in a call center setting and proficiency in web-based scheduling systems is a plus.
  • Excellent verbal communication skills, particularly over the phone.
  • Capability to thrive in a dynamic and fast-paced work environment while maintaining confidentiality.

Equal Opportunity Employer: We uphold a commitment to equal opportunity and do not discriminate based on race, religion, gender, or disability status.