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Customer Service Representative

2 months ago

Richmond, Indiana, United States American Senior Communities Full time

About the Role:

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at American Senior Communities. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents, families, and visitors.

Key Responsibilities:

  • Welcome and greet guests in a friendly and professional manner
  • Determine the nature of their business and direct them to the appropriate staff member
  • Announce visitors to the Receptionist, Office Manager, Administrative, and Senior staff
  • Provide information and assistance to residents, families, and visitors
  • Ensure a positive and welcoming atmosphere in the front desk area

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

A competitive salary, comprehensive benefits package, and opportunities for professional growth and development in a dynamic and supportive team environment.