Customer Service Representative

2 weeks ago


Hammond, Indiana, United States DPDHL Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our DPDHL team. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Resolve Customer Issues: Clarify customer complaints, determine the cause of the problem, and select the best solution to resolve the issue.
  • Maintain Customer Records: Update customer account information and maintain accurate records.
  • Process Financial Transactions: Process customer adjustments and maintain financial accounts.
  • Prepare Reports: Collect and analyze customer information to prepare product or service reports.
  • Perform Other Duties: Assist with order and product management, and perform other duties as assigned.
Requirements
  • Education: High School Diploma or Equivalent
  • Experience: 0-12 months of system, data entry, or reporting experience; 0-12 months of warehouse experience preferred
What We Offer
  • Affordable Medical, Dental, and Vision Coverage: Offered on your 30th day of employment
  • Paid Vacation and Holidays: Enjoy time off to relax and recharge
  • 401(k) with Generous Company Match: Plan for your future with our retirement savings plan
  • Tuition Reimbursement Program: Pursue your education and career goals
  • Excellent Training and Career Advancement Opportunities: Grow your skills and shape your world


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