Customer Service Lead

2 days ago


Hammond, Indiana, United States Circle K Full time
Lead Customer Service Representative

Circle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for all customers.

Key Responsibilities:
  • Provide prompt and courteous customer service, resolving customer issues in a professional and efficient manner
  • Assist in the training and development of new Customer Service Representatives
  • Perform shift supervision, ensuring a smooth and efficient operation of the store
  • Complete all store merchandise build-to's, ensuring accurate and timely inventory management
  • Receive and verify vendor deliveries, ensuring accurate and timely receipt of merchandise
Requirements:
  • Excellent customer service skills, with a focus on providing a positive shopping experience
  • Ability to work effectively in a fast-paced retail environment
  • Strong communication and leadership skills, with the ability to train and develop team members
  • Basic math skills, with the ability to accurately manage cash and operate a point-of-sale system

Circle K is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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