Global Support Specialist

3 weeks ago


Edison, New Jersey, United States C+A Global Full time
About the Role

C+A Global is a leading e-commerce retailer looking for a Global Support Specialist to drive customer satisfaction and loyalty. In this critical position, you will be responsible for handling customer inquiries, resolving technical issues, and providing top-notch support through various communication channels.

You will work closely with our internal teams to ensure seamless issue resolution and contribute to the development of knowledge-based materials to improve our customer support processes.

To excel in this role, you should possess excellent problem-solving skills, a strong understanding of customer-centric practices, and the ability to adapt to changing priorities in a dynamic environment.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat platforms
  • Troubleshoot product issues and resolve technical problems
  • Collaborate with internal teams to improve customer support processes
  • Contribute to the development of knowledge-based materials


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