Technical Support Representative

5 days ago


Edison, New Jersey, United States C+A Global Full time

C+A Global is a leading e-commerce retailer with 20+ years of experience and 200+ products in development at any given time. As a Technical Support Representative, you will play a crucial role in providing exceptional customer service and support to our customers.

About the Company

We are a world-class brand builder and licensee, driving the innovation and growth of some of the world's biggest and most beloved consumer products. Our headquarters is located in Central Jersey, with locations across the globe.

Main Responsibilities

Your key responsibilities will include:

  • Handling inbound communications (phones, email, chat, messager) to address consumer questions and resolve issues promptly and professionally.
  • Troubleshooting product issues and managing warranty claims and RA processes.
  • Identifying opportunities to generate additional revenue through up-selling and marketing promotions.

You will be working closely with our shipping and production departments to ensure timely and efficient shipping or products.

Requirements

To succeed in this role, you should have prior customer service experience, preferably in a call center environment. You should also possess professional communication skills, both written and verbal, and the ability to learn and retain technical product information.

Other essential requirements include:

  • Ability to remain calm and excel in fast-paced environments.
  • Highly organized with good follow-through.
  • Proficient in MS Word, Excel, and Outlook.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of $58,000 per year, plus a range of benefits including healthcare benefits, HSA dollar-for-dollar match, 10-15 paid holidays off, short/long term disability, life insurance, and 401K.

We are an exciting company to work for, with a great employee discount program and a commitment to creating a diverse environment.



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