Customer Service Specialist

3 weeks ago


Edison, New Jersey, United States C+A Global Full time

As a valued member of our team at C+A Global, you will have the opportunity to work with a world-class brand builder and licensee. We are seeking a knowledgeable and dedicated Customer Service Specialist to join our dynamic team.

About the Role

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. As a Customer Service Specialist, you will provide frontline technical and customer service support for our customers. This is a great opportunity to learn about our merchandise and assist customers.

Main Responsibilities
  • Handle inbound communications (phones, email, chat, messager) to address consumer questions and resolve issues promptly and professionally.
  • Troubleshoot product issues and manage warranty claims and RA processes.
  • Identify opportunities to generate additional revenue through up-selling and marketing promotions.

You will be responsible for utilizing multiple software platforms, including Navision for order entry and ZenDesk for customer support, to document orders and consumer interactions.

Additional responsibilities include:

  • Organize and maintain all required records and documentation according to internal processes and procedures.
  • Collaborate with shipping and production departments to ensure timely and efficient shipping or products.
  • Assist the Customer service manager with written documentation, response generation, and other knowledge- based materials as requested.
Requirements

To succeed in this role, you should have prior customer service experience, preferably in a call center environment. You should also possess professional communication skills, both written and verbal, and the ability to learn and retain technical product information.

Other essential requirements include:

  • Ability to remain calm and excel in fast-paced environments.
  • Highly organized with good follow-through.
  • Proficient in MS Word, Excel, and Outlook.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of $55,000 per year, plus a range of benefits including healthcare benefits, HSA dollar-for-dollar match, 10-15 paid holidays off, short/long term disability, life insurance, and 401K.

We are an exciting company to work for, with a great employee discount program and a commitment to creating a diverse environment.



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