Customer Care Team Manager

2 weeks ago


Orlando, Florida, United States Atlantic Full time
About the Role

We're seeking a skilled and dedicated professional to join our leadership team as a Director of Support Services. In this role, you'll oversee our customer care operations, ensuring exceptional service delivery, process optimization, and team development.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, values innovation, and is passionate about building a sustainable business. If you're a results-driven leader with a customer-centric approach, we'd love to hear from you

Earning Potential: $160,000 - $240,000 per year, depending on experience.

Responsibilities
  • Develop and execute comprehensive plans to achieve customer satisfaction, quality, and operational targets.
  • Mentor and coach team members to enhance their skills, knowledge, and performance.
  • Cultivate strong relationships with cross-functional teams, stakeholders, and customers.
  • Analyze data, identify trends, and propose actionable solutions to improve customer experience and operational efficiency.
  • Stay informed about industry developments, best practices, and emerging technologies to inform strategic decisions.


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