Customer Care Team Manager
2 weeks ago
We're seeking a skilled and dedicated professional to join our leadership team as a Director of Support Services. In this role, you'll oversee our customer care operations, ensuring exceptional service delivery, process optimization, and team development.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, values innovation, and is passionate about building a sustainable business. If you're a results-driven leader with a customer-centric approach, we'd love to hear from you
Earning Potential: $160,000 - $240,000 per year, depending on experience.
Responsibilities- Develop and execute comprehensive plans to achieve customer satisfaction, quality, and operational targets.
- Mentor and coach team members to enhance their skills, knowledge, and performance.
- Cultivate strong relationships with cross-functional teams, stakeholders, and customers.
- Analyze data, identify trends, and propose actionable solutions to improve customer experience and operational efficiency.
- Stay informed about industry developments, best practices, and emerging technologies to inform strategic decisions.
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