Customer Service Team Lead

1 week ago


Orlando, Florida, United States Usf Fed Cred Union Full time

At Usf Fed Cred Union, we are seeking a highly skilled Customer Service Team Lead to join our team. The estimated salary for this role is $65,000 - $80,000 per year.

Job Description

This position will oversee the daily operations of our contact center, ensuring that our members receive exceptional service and support. Key responsibilities include coaching and developing staff, maintaining thorough knowledge of products and services, and evaluating and implementing processes to streamline team performance.

We offer a comprehensive benefits package, including competitive pay, robust incentive programs, 401k matching, mortgage and auto loan discounts, and more.

Required skills and qualifications include excellent time management, analytical and organizational skills, collaboration, passion, innovation, and experience in financial institutions with lending or member service experience.



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