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Front Desk Manager

2 months ago

Breckenridge, Colorado, United States Marriott Vacations Worldwide Full time
Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to lead our team at Marriott Vacations Worldwide. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the front office, ensuring seamless guest experiences, and driving business growth.

Key Responsibilities
  • Lead and Manage a Team: Direct and motivate a team of front office staff to deliver exceptional guest experiences, ensuring high levels of customer satisfaction and loyalty.
  • Develop and Implement Strategies: Create and execute plans to improve guest satisfaction, increase revenue, and enhance operational efficiency.
  • Manage Front Office Operations: Oversee check-in, check-out, room assignments, and other front office activities to ensure smooth and efficient guest experiences.
  • Supervise and Train Staff: Provide guidance, coaching, and training to front office staff to ensure they have the skills and knowledge to deliver exceptional guest experiences.
  • Monitor and Analyze Guest Feedback: Collect and analyze guest feedback to identify areas for improvement and make recommendations to enhance guest satisfaction.
  • Collaborate with Other Departments: Work closely with other departments to ensure seamless guest experiences and drive business growth.
Requirements
  • Education and Experience: High school diploma or equivalent required; 2 years of experience in a front office or related role preferred.
  • Education and Skills: 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field preferred; excellent leadership and communication skills.
  • Analytical and Problem-Solving Skills: Ability to work in a fast-paced environment, prioritize multiple tasks, and make sound decisions.
Benefits
  • Medical, Dental, and Vision Insurance
  • Paid Time Off and Paid Holidays
  • 401(k) Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Group Life and Disability Insurance
  • Tuition Reimbursement
  • Employee Assistance Program
  • Travel Discounts

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.