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Account Manager

1 month ago

Fenton, Michigan, United States Niles Enterprises, LLC Full time

Job Summary

Niles Enterprises, LLC is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining relationships with our existing and new customers in the defined territory or as assigned.

Key Responsibilities

  • Manage communication with assigned customers to understand their corporate structure and decision-making processes.
  • Contract management to meet the requirements of Maintenance Service Agreements (MSAs).
  • Act as the customer's representative inside Niles to ensure a positive customer experience and collaborate with various internal departments to fulfill customer needs and expectations.
  • Understand customer requirements and work with Safety and QAQC to ensure all bid criteria are met.
  • Work with the Estimating Team to bid on projects and develop pricing strategy.
  • Understand project importance to enhance the customer relationship.
  • Work closely with the Operations Team at a project level to meet customer expectations and anticipate future needs.
  • Identify potential for relationship growth and understand field components to grow business and exceed customer expectations.
  • Ensure a successful customer onboarding process.
  • Support Business Plans to assist Senior Management Team in meeting strategic goals.
  • Conduct customer surveys to track company performance.
  • Manage relationships with existing customers to increase the volume of work and introduce new services.
  • Collect and analyze data concerning customer behavior to understand changing needs.

Requirements

  • 3+ years of Sales, Marketing, and Account Management background.
  • Experience in industrial painting and/or roofing preferred or in general construction-related industries.
  • Estimating experience in a construction-related industry is a plus.
  • Proven track record of success in building and maintaining relationships.
  • Computer knowledge.
  • Excellent verbal and written communication skills and interpersonal skills.
  • Attention to detail.
  • Analytical and problem-solving skills.

Technical Skills

  • Microsoft Office Suite.
  • CRM account management software.

Niles Enterprises, LLC is an Equal Opportunity Employer