Medical Office Coordinator

1 month ago


Statesville, North Carolina, United States Piedmont Healthcare PA Full time
Job Summary

We are seeking a highly skilled and organized Medical Receptionist to join our team at Piedmont Healthcare PA. The ideal candidate will have a strong background in customer service and experience working in a medical office setting.

The Medical Receptionist will be responsible for providing exceptional patient care, managing front desk operations, and maintaining accurate records. If you are a detail-oriented and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  1. Greets patients and visitors in a polite and professional manner, providing necessary instructions and directions.
  2. Completes necessary paperwork, including encounter forms, and uses computer systems to generate information for billing.
  3. Updates patient information, collects co-pays, and provides necessary forms for completion.
  4. Maintains a clean and organized waiting area, including reading materials and supplies.
  5. Answers phone calls in a pleasant manner, addressing customer needs promptly and efficiently.
  6. Assists with photocopying, computer input, and scheduling laboratory or radiology work as directed.
  7. Counts cash drawer daily and makes bank deposits as necessary.
  8. Opens and closes the office at appointed times, ensuring a secure and welcoming environment.
  9. Collects, sorts, distributes, and prepares mail as assigned by the office.
  10. Key charges and makes edits as necessary, following office procedures.
  11. Checks and maintains office supply inventory, ensuring adequate stock levels.
  12. Prepares prescriptions for pharmacies as assigned by the office.
  13. Maintains HIPAA compliance at all times, handling sensitive patient information with confidentiality and care.
  14. Attends office staff meetings, records minutes, and maintains a file accessible to all staff.
Requirements

Education:

High school diploma or equivalent required.

Experience:

Minimum one year of customer service experience, with at least six months in a healthcare setting.

Preferred:

50 wpm typing skill.

Knowledge and Skills:

  1. Knowledge of reception tasks, clinic policies, and procedures.
  2. Knowledge of office equipment, including phones and computers.
  3. Knowledge of customer service concepts and techniques.
  4. Skill in using office equipment efficiently and handling paperwork/filing effectively.
  5. Skill in creating a pleasant waiting room atmosphere through customer service principles.
  6. Ability to communicate clearly in person and on the phone, establishing/maintaining cooperative relationships with patients, families, physicians, staff, and other customers.
  7. Ability to organize and prioritize tasks effectively.
  8. Ability to read, understand, and follow oral and written instructions, filing correctly by alphabetical or numeric systems.
Work Environment

Office setting, well-ventilated and well-lit.

Physical and Mental Demands:

Sitting/standing for extended periods, requiring eye-hand coordination, finger dexterity, and the ability to view computer screens for long periods. Occasional stress related to workload and customer issues.



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