Optical Sales Specialist
4 weeks ago
As an Optical Sales Associate at Kaiser Permanente, you will provide exceptional customer service and sales support to patients and members. This role requires a strong understanding of ophthalmic dispensing principles, including spectacle lens geometry and lifestyle dispensing. You will work closely with patients to determine their eyewear needs, recommend products, and provide excellent customer service.
Key Responsibilities:
- Determine patient's occupational, lifestyle, and cosmetic needs
- Advise and recommend lens style, color, and material, and frame shape, color, and material
- Price eyeglass orders according to patient's Health Plan coverage
- Provide measurements for spectacle fabrication
- Apply principles of size, thickness, and power in selecting proper eyewear
- Know the impact of different lens indexes and recommend appropriate alternatives
- Provide ophthalmic eyewear services, including selling, fitting, ordering, dispensing, adjusting, and repairing spectacles
- Measure and shape lenses and adjust frames using ophthalmic equipment
- Inspect patient's eyewear using ANSI Z80.1 standards and tolerances
- Perform quality check functions and review patient's previous prescription
- Follow through on emergency orders and perform limited Contact Lens services
- Determine patient concerns and recommend actions to be taken
- Maintain attractive frame and lens displays and clinic frame inventory status
Requirements:
- 6 months contact lens and optical dispensing experience
- 1 year demonstrated sales experience
- High school diploma or equivalent combination of education and experience
- Demonstrated ability to perform quality check functions
- Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, and written communication
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications
Preferred Qualifications:
- Post high school coursework/training in Ophthalmic Optics
- American Board of Opticianry Certified (ABOC) by the American Board of Opticianry (ABO)
- Demonstrated ability to manage and coordinate a multitude of issues effectively
- Demonstrated ability to educate patients and staff on ophthalmic dispensing principles
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