Optical Sales Associate

2 months ago

Kailua, United States Kaiser Permanente Full time
Description: Job Summary:

Under direct supervision, provides ophthalmic sales dispensing and related services to members and non-members of Kaiser Foundation Health Plan; serves as informational resource for patient's eyewear needs.

Essential Responsibilities:

  • Determines ophthalmic patients occupational, lifestyle and cosmetic needs; advises and recommends lens style, color and material and frame shape, color and material; prices eyeglass order according to patients Health Plan coverage.
  • Provides measurements i.e., pupillary distances, segment heights, lens base curves, frame size, etc. for spectacle fabrication by using PD ruler, pupilometer, and lens clock.
  • Applies principles of size, thickness and power in selecting proper eyewear.
  • Knows impact of different lens indexes and recommends appropriate alternatives.
  • Provides ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting and repairing spectacles.
  • Measures and shapes lens and adjusts frames utilizing ophthalmic equipment including lens edger, hand edger, lensometer, frame warmer and precision hand tools.
  • Inspects patients' eyewear using ANSI Z80.1 standards and tolerances; performs quality check functions; reviews patients' previous prescription; identifies questionable changes and takes appropriate action.
  • Follows-through on emergency orders by calling order into Optical Lab and making certain of lens and frame availability.
  • Performs limited Contact Lens services and refers patients with problems to proper department.
  • Determines patient concerns; recommends actions to be taken; discusses solution/action with Optical Administration as needed; follows-through with resolution.
  • Attains KP Optical sales goals.
  • Maintains attractive frame and lens displays by arranging, cleaning and changing on regular basis; maintains clinic frame inventory status by ordering, pricing and placing stock on frame boards; keeps track of backorder products and takes action as necessary.
  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
  • Performs other duties and accepts responsibility as assigned.
Basic Qualifications:

Experience

  • Minimum one (1) year demonstrated sales experience.
Education
  • High school diploma; or equivalent combination of education (lesser) and experience may be considered in lieu of requirements.
License, Certification, Registration
  • N/A
Additional Requirements:
  • Demonstrated ability to perform quality check functions.
  • Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, and written communication.
  • Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
  • Talking to co-workers, customers, outside vendors, and on the telephone.
  • Reading, writing, speaking and understanding English.
  • Training/giving and receiving instructions.
  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
  • Demonstrated ability to manage and coordinate a multitude of issues effectively.
  • Demonstrated ability to educate patients and staff on ophthalmic dispensing principles (i.e., spectacle lens geometry and lifestyle dispensing).
Preferred Qualifications:
  • Minimum six (6) months contact lens and optical dispensing experience.
  • Post high school coursework/training in Ophthalmic Optics.
  • American Board of Opticianry Certified (ABOC) by the American Board of Opticianry (ABO).


Primary Location: Hawaii,Kailua Kona,Kona Medical Offices I
Scheduled Weekly Hours: 40
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: HL5|UNITE HERE|Local 5
Job Level: Entry Level
Department: Kona Medical Offices - Optical Dispensing-Glasses - 1208
Pay Range: $24.37 - $27.08 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 50 % of the Time At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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