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HVAC Service Department Director

2 months ago

Nampa, Idaho, United States Wickstrom Plumbing, Heating, Cooling Full time
Lead HVAC Manager

At Wickstrom Plumbing, Heating, Cooling, we're seeking a seasoned HVAC Manager to join our team. As a key member of our leadership team, you'll play a pivotal role in driving our mission to deliver exceptional comfort solutions to our customers.

Key Responsibilities:
  • Mentor and train a team of maintenance and service technicians to ensure they're equipped to assess homeowners' HVAC needs and provide expert recommendations.
  • Track and analyze sales performance, identifying areas for improvement and implementing strategies to boost team productivity.
  • Develop and maintain strong relationships with customers, addressing their concerns and providing personalized solutions to meet their comfort needs.
  • Stay up-to-date with the latest HVAC products and technologies, using this knowledge to inform product recommendations and drive business growth.
  • Lead and motivate a team of comfort advisors to achieve sales goals and deliver exceptional customer experiences.
Requirements:
  • 3+ years of experience in HVAC management, with a proven track record of success.
  • Valid driver's license and clean driving record.
  • Willingness to undergo a background check and drug test.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
What We Offer:
  • A competitive salary range of $60,000-$200,000 annually, plus bonuses and spiffs.
  • Full benefits package, including health insurance, dental insurance, and vision insurance.
  • 10 days of paid time off, plus 6 paid holidays.
  • A simple IRA retirement plan with a 3% company match.
  • Ongoing managerial training and development opportunities.