Event Services Director

6 days ago


Nampa, Idaho, United States Ford Idaho Center - OVG Full time

About the Role

The Ford Idaho Center is seeking a highly skilled and experienced Guest Services and Security Manager to oversee all Guest Service and Security activities for events at the Ford Idaho Center. This role is responsible for ensuring a high level of guest satisfaction in all pertinent areas of the event experience.

Key Responsibilities

  • Manage all Guest Service and Security activities for events at the Ford Idaho Center to ensure high level of guest satisfaction
  • Develop, maintain, and implement all training activities for part-time employees within the Guest Services and Security staff
  • Responsible for interviewing, hiring, and training department employees
  • Plan, assign, and direct workload for all Guest Services, Security, and Parking staff
  • Act as facility contact for all event-related complaints
  • Participate in formulating, administering, and developing policies and long-range goals/objectives for the department
  • Prepare staffing estimates and complete settlement bills for accounting when necessary
  • Ensure employee schedules are entered timely into the timekeeping system
  • Track attendance of staff according to Attendance Policy
  • Responsible for scheduling and ensuring the Events department is staffed appropriately based on estimates
  • Act as Event Manager for events as needed
  • Implement disciplinary procedures with staff as needed
  • Provide excellent customer service assistance to internal and external clients

About the Ford Idaho Center

The Ford Idaho Center is the premier Multi-Event Complex in the Pacific Northwest. Attend a concert, convention, sporting event, trade show, or an equestrian show, and you will be treated to a first-class experience.


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