Customer Service Advocate

3 weeks ago


Irvine, California, United States Identified Talent Solutions Full time
Job Summary

We are seeking a highly motivated and compassionate Customer Service Representative to join our team at Identified Talent Solutions. In this role, you will play a vital part in improving the well-being of health plan members by connecting them with essential healthcare services.

About the Company

Our client is a healthcare innovator that combines advanced technology with a deep focus on patient care. Their AI-powered platform identifies health risks, closes care gaps, and ensures that health plans can offer superior services. Supported by a national network of healthcare professionals, the company is dedicated to transforming healthcare and improving health outcomes for members across the country.

Key Responsibilities
  • Conduct outbound calls to health plan members to schedule in-home health screenings.
  • Provide clear and comprehensive information about the screening process, addressing any member questions or concerns.
  • Update and verify member details in the system, ensuring accuracy and confidentiality.
  • Maintain thorough records of all member interactions, ensuring compliance with company policies and regulations.
  • Work closely with team members and other departments to ensure a smooth scheduling process.
  • Follow up with members to confirm appointments and address any outstanding issues.
  • Handle sensitive information with the utmost professionalism and adhere to all company protocols and industry regulations.
Qualifications
  • High school diploma or equivalent; some college coursework is a plus.
  • Previous experience in customer service, particularly in a healthcare environment, is preferred.
  • Strong organizational skills and attention to detail are essential.
  • Ability to work both independently and collaboratively as part of a team.
  • Proficiency with computer systems, including Microsoft Office Suite.
  • A compassionate approach with a dedication to delivering excellent customer service.
  • Multilingual abilities are a plus.


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