Customer Service Representative

1 week ago

Irvine, California, United States Thlios Full time
Customer Service Specialist

Born from the vision of LVMH Group, a world leader in luxury, Thlios has established itself in the eyewear sector to design, produce, and distribute high-end sunglasses and optical frames for prestigious Maisons such as Dior, Fendi, Celine, Givenchy, Loewe, Stella McCartney, Kenzo, Berluti, Bulgari, and Tag Heuer. Additionally, Thlios owns two proprietary brands, Barton Perreira and Vuarnet.

Job Summary

We are seeking a skilled Customer Service Specialist to join our team at Barton Perreiras Irvine, California office. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various channels, including phone, online chat, and email.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries and issues, demonstrating empathy and a solution-focused approach.
  • Efficiently handle customer requests and concerns regarding orders, product status, and other related information or issues.
  • Upsell products and suggest alternative solutions to meet customer needs.
  • Provide exceptional customer care by assessing needs and offering accurate solutions, troubleshooting, and guidance for a positive experience.
  • Aim for customer issue resolution and retention, addressing any questions, returns, refunds, and shipping tracking issues.
  • Record, organize, and manage customer interactions and profile/account changes.
  • Learn and adhere to all customer service procedures and policies.
Requirements
  • High School Diploma or Associate degree in Business Administration or certification preferred.
  • Minimum of 2+ years of relevant Customer Service experience.
  • Excellent data entry skills with high attention to detail and superb time management skills.
  • Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment.
  • Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude.
  • Genuine passion and advocate of diversity and inclusion and integrates this mentality when making all business decisions (both internal & external).
  • Proficient in Microsoft Office; Sage 100 knowledge is an added advantage.
Compensation

The hiring range for this position ranges from $19-23/hour. The rate of pay offered will be dependent upon candidates relevant skills and experience.

Thlios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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