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Senior Technical Consultant
2 months ago
Position Summary
The Senior Technical Consultant leverages extensive expertise in spray booth diagnostics, upkeep, and servicing to address intricate product challenges at client locations. This role encompasses the facilitation of training and various knowledge-sharing initiatives aimed at achieving organizational objectives that enhance product maintainability and technician proficiency.
About Global Finishing Solutions, LLC
Global Finishing Solutions (GFS) stands as a premier producer of paint booths and finishing systems across diverse sectors. Our forte lies in custom-engineering finishing apparatus tailored to fulfill the distinct requirements of each client. The dynamic nature of our work, spanning sales, engineering, marketing, and manufacturing, makes our roles invigorating. As a mid-sized manufacturing entity, we prioritize direct collaboration among our workforce.
Key Responsibilities
- Address inquiries for technical support by providing guidance and recommendations for corrective measures.
- Offer subject matter expertise to create, review, and refine technical service and equipment documentation related to service methodologies and diagnostic instruments.
- Travel to client locations as necessary to assist field technicians in diagnosing and resolving complex product performance challenges.
- Design and deliver training sessions on equipment initiation, maintenance, and servicing.
- Occasionally evaluate the performance of field technicians to ensure adherence to best practices, providing constructive feedback and suggestions to supervisors and managers.
- Support the GFS Quality Management System (QMS) in alignment with our Quality System Manual and Quality Procedures.
- Perform additional duties as assigned.
Qualifications
- An Associate's degree in a relevant field coupled with over 7 years of experience in field service, technical customer support, or engineering.
- Experience may be substituted for educational qualifications at a rate of 2 years of experience for each year of formal education.
- Capability to instruct and assess the performance of remote team members.
Benefits
- We provide a competitive compensation package, including a generous incentive plan, 401k and profit-sharing options, as well as health, dental, vision, life insurance, and both short- and long-term disability coverage.
- Opportunities for professional development and career progression.
About GFS
Recognized globally, Global Finishing Solutions (GFS) is the leading manufacturer of paint booths and finishing systems for a wide range of industries, including automotive collision repair, aviation, industrial manufacturing, marine, military and defense, rail and transit, trucking, and wood finishing. Our strength lies in custom-building finishing equipment to meet the unique needs of each customer.
GFS is an equal opportunity employer committed to fostering a diverse workforce. We encourage applications from veterans, women, and minorities. GFS does not discriminate based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.
