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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sonic Healthcare USA, Inc. As a key member of our laboratory operations team, you will be responsible for providing exceptional service to patients, clients, and laboratory staff over the phone.
Key Responsibilities- Provide top-notch customer service to patients, clients, and laboratory staff via phone.
- Work in a fast-paced call center environment, championing safety, compliance, and quality control.
- Collaborate with the laboratory team to ensure seamless communication and efficient service delivery.
- Meet or exceed performance metrics and quality standards.
- High School Diploma or equivalent.
- 1 year of experience working in a call center or in the laboratory.
- Exceptional communication and interpersonal skills.
- Top-notch typing proficiency (at least 35wpm), including 10-key.
- Ability to thrive in a fast-paced environment.
- Associate's Degree or Medical Assistant training.
- 2+ years of laboratory training or experience in specimen collection and processing.
- Data entry experience in a production environment.
- A competitive hourly salary range of $17.00 to $20.00, commensurate with experience.
- Geographic differentials to the pay range may apply.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with a company match.
- Free lab services for you and your dependents.
- Paid Time Off and Paid Holidays.
- A sense of belonging and community.
Sonic Healthcare USA, Inc. is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
