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Customer Service Representative

2 months ago

Addison, Texas, United States Assurant Full time

Job Summary

Assurant is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our customers, resolving their issues, and exceeding their expectations.

Key Responsibilities

  • Provide superior service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Listen actively to customers' concerns, empathize with their situations, and provide solutions that meet their needs.
  • Work collaboratively with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge, policies, and procedures to provide accurate and informed responses to customers.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring continuous improvement in customer service delivery.

Requirements

  • High school diploma or equivalent required; degree in a related field preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
  • Strong attention to detail, with a focus on accuracy and quality in all interactions.
  • Ability to adapt to changing priorities and deadlines, with a flexible and proactive approach.

What We Offer

  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A competitive salary and bonus structure, with opportunities for growth and advancement.
  • A dynamic and supportive work environment, with ongoing training and development opportunities.
  • A chance to work with a leading company in the industry, with a strong commitment to customer satisfaction and employee development.

Why Join Assurant?

  • Assurant is a Fortune 300 company, with a rich history and a strong reputation in the industry.
  • We offer a diverse range of products and services, with a focus on customer satisfaction and employee development.
  • Our company culture values innovation, collaboration, and continuous improvement, with a focus on delivering exceptional results.
  • We offer a comprehensive benefits package, with opportunities for growth and advancement, and a dynamic and supportive work environment.