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Business Development Representative

1 month ago


Mayfield Heights, Ohio, United States Nick Mayer Ford Lincoln Full time

Job Title: Business Development & Customer Relations (BDC) Representative

Reports to: General Manager

Position Description: The BDC Representative is directly responsible and accountable for maximizing sales and profitability of the Business Development Center. Must present a professional appearance.

Duties & Responsibilities:

  • Respond to inbound internet leads and set up appointments for sales and service.
  • Call, email, and text current customer base to ensure sales/profit forecasts are achieved.
  • Provide pricing, payment options, and appraisal values virtually.
  • Ability to use internal systems to set appointments for sales in equity mining.
  • Ensure measurement of all incoming sales inquiries and product monthly and weekly reports for dealer principal.
  • Formulate sales targets and assist the BDR team to attain a minimum performance set by management.
  • Contact every unsold opportunity to measure satisfaction and take appropriate action.
  • Contact every delivered customer to company policy/franchise requirement.
  • Contact all new car customers to company policy/franchise requirement.
  • Maintain a professional atmosphere within the BDC office.
  • Complete all training as directed by supervisor.
  • Follow policies and procedures as set forth in Employee Handbook.
  • Any other duties as assigned.

Knowledge, Skills and Abilities Required:

Educational: High school diploma or the equivalent.

Experience: Call center experienced preferred, but not required.

Special Skills:

Excellent communication skills, good judgment, highly motivated, and ability to work well with others.

Ability to use personal computer applications and current valid driver's license.

Physical Demands and Working Conditions:

Frequently works on a computer or doing other "close vision" work in a typical office environment.

Occasionally requires the ability to lift 20 pounds of material.

Is potentially exposed to battery acid, gasoline, chemical cleaning materials, or other toxic materials commonly found in a motor vehicle dealership.

Occasionally exposed to loud noise, exhaust fumes, or other airborne particles.

Nick Mayer Ford Lincoln is a growing dealership competing in the top ten Ford Dealers in the Pittsburg region on a monthly basis.

Nick Mayer Ford Lincoln is an equal opportunity employer and drug-free workplace.