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Business Development Representative
1 month ago
Job Title: Business Development & Customer Relations (BDC) Representative
Reports to: General Manager
Position Description: The BDC Representative is directly responsible and accountable for maximizing sales and profitability of the Business Development Center. Must present a professional appearance.
Duties & Responsibilities:
- Respond to inbound internet leads and set up appointments for sales and service.
- Call, email, and text current customer base to ensure sales/profit forecasts are achieved.
- Provide pricing, payment options, and appraisal values virtually.
- Ability to use internal systems to set appointments for sales in equity mining.
- Ensure measurement of all incoming sales inquiries and product monthly and weekly reports for dealer principal.
- Formulate sales targets and assist the BDR team to attain a minimum performance set by management.
- Contact every unsold opportunity to measure satisfaction and take appropriate action.
- Contact every delivered customer to company policy/franchise requirement.
- Contact all new car customers to company policy/franchise requirement.
- Maintain a professional atmosphere within the BDC office.
- Complete all training as directed by supervisor.
- Follow policies and procedures as set forth in Employee Handbook.
- Any other duties as assigned.
Knowledge, Skills and Abilities Required:
Educational: High school diploma or the equivalent.
Experience: Call center experienced preferred, but not required.
Special Skills:
Excellent communication skills, good judgment, highly motivated, and ability to work well with others.
Ability to use personal computer applications and current valid driver's license.
Physical Demands and Working Conditions:
Frequently works on a computer or doing other "close vision" work in a typical office environment.
Occasionally requires the ability to lift 20 pounds of material.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials, or other toxic materials commonly found in a motor vehicle dealership.
Occasionally exposed to loud noise, exhaust fumes, or other airborne particles.
Nick Mayer Ford Lincoln is a growing dealership competing in the top ten Ford Dealers in the Pittsburg region on a monthly basis.
Nick Mayer Ford Lincoln is an equal opportunity employer and drug-free workplace.