Business Development Representative
4 weeks ago
Job Title: Business Development & Customer Relations (BDC) Representative
Reports to: General Manager
Position Description: The BDC Representative is directly responsible and accountable for maximizing sales and profitability of the Business Development Center. Must present a professional appearance.
Duties & Responsibilities:
- Respond to inbound internet leads
- Call, email and text current customer base
- Set up appointments for sales and service
- Provide pricing, payment options and appraisal values virtually
- Ability to use internal systems to set appointments for sales in equity mining.
- Ensure sales/profit forecasts are achieved by attaining agreed quarterly sales/profit forecasts for BDC department.
- Ensure measurement of all incoming sales inquiries and product monthly and weekly reports for dealer principal.
- Formulate sales targets
- Assist the BDR team to attain a minimum performance set by management.
- Contact every unsold opportunity to measure satisfaction and take appropriate action.
- Contact every delivered customer to company policy/franchise requirement.
- Contact all new car customers to company policy/franchise requirement.
- Maintain a professional atmosphere within the BDC office.
- Complete all training as directed by supervisor.
- Follow policies and procedures as set forth in Employee Handbook.
- Any other duties as assigned.
Knowledge, Skills and Abilities Required:
Educational: High school diploma or the equivalent.
Experience: Call center experienced preferred, but not required.
Special Skills: Excellent communication skills. Good judgment. Highly motivated. Ability to work well with others. Ability to use personal computer applications. Current valid driver's license.
Physical Demands and Working Conditions:
Frequently works on a computer or doing other "close vision" work in a typical office environment. Occasionally requires the ability to lift 20 pounds of material. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle dealership. Occasionally exposed to loud noise, exhaust fumes or other airborne particles.
Nick Mayer Ford Lincoln is a growing dealership competing in the top ten Ford Dealers in the Pittsburg region on a monthly basis.
Nick Mayer Ford Lincoln is an equal opportunity employer and a drug-free workplace.
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