Business Development Representative

4 weeks ago


Mayfield Heights, Ohio, United States Nick Mayer Ford Lincoln Full time

Job Title: Business Development & Customer Relations (BDC) Representative


Reports to: General Manager


Position Description: The BDC Representative is directly responsible and accountable for maximizing sales and profitability of the Business Development Center. Must present a professional appearance.


Duties & Responsibilities:

  • Respond to inbound internet leads
  • Call, email and text current customer base
  • Set up appointments for sales and service
  • Provide pricing, payment options and appraisal values virtually
  • Ability to use internal systems to set appointments for sales in equity mining.
  • Ensure sales/profit forecasts are achieved by attaining agreed quarterly sales/profit forecasts for BDC department.
  • Ensure measurement of all incoming sales inquiries and product monthly and weekly reports for dealer principal.
  • Formulate sales targets
  • Assist the BDR team to attain a minimum performance set by management.
  • Contact every unsold opportunity to measure satisfaction and take appropriate action.
  • Contact every delivered customer to company policy/franchise requirement.
  • Contact all new car customers to company policy/franchise requirement.
  • Maintain a professional atmosphere within the BDC office.
  • Complete all training as directed by supervisor.
  • Follow policies and procedures as set forth in Employee Handbook.
  • Any other duties as assigned.

Knowledge, Skills and Abilities Required:


Educational: High school diploma or the equivalent.


Experience: Call center experienced preferred, but not required.


Special Skills: Excellent communication skills. Good judgment. Highly motivated. Ability to work well with others. Ability to use personal computer applications. Current valid driver's license.


Physical Demands and Working Conditions:


Frequently works on a computer or doing other "close vision" work in a typical office environment. Occasionally requires the ability to lift 20 pounds of material. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle dealership. Occasionally exposed to loud noise, exhaust fumes or other airborne particles.


Nick Mayer Ford Lincoln is a growing dealership competing in the top ten Ford Dealers in the Pittsburg region on a monthly basis.


Nick Mayer Ford Lincoln is an equal opportunity employer and a drug-free workplace.



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