Guest Experience Ambassador
3 days ago
Duties and Responsibilities:
- Provide exceptional customer service: Respond promptly to guest inquiries, resolve any issues or concerns, and ensure guests feel valued and respected.
- Manage front desk operations: Handle check-ins, check-outs, and room assignments, as well as manage cash handling and credit transactions.
- Maintain a clean and organized workspace: Ensure the front desk area is tidy and well-organized, and report any maintenance or repair issues to management.
- Collaborate with other departments: Work closely with housekeeping, food and beverage, and other teams to ensure seamless guest experiences.
Requirements:
- Previous customer service experience: We prefer candidates with previous customer service experience, but will consider those without if they possess strong communication and problem-solving skills.
- Basic math skills and accuracy: You will need to accurately handle cash and credit transactions, as well as perform basic math calculations.
- Ability to multitask and prioritize tasks: As a Guest Service Representative, you will need to handle multiple tasks simultaneously, including checking guests in and out, managing cash handling, and resolving guest concerns.
What We Offer:
- Ongoing training and development: We invest in our employees' growth and development, providing regular training and opportunities for advancement.
- A competitive salary: Our Guest Service Representatives earn a competitive salary, ranging from $12.50 to $15.00 per hour, depending on experience and qualifications.
- A dynamic work environment: We offer a fun and dynamic work environment, where you can build relationships with your colleagues and make a real difference in our guests' lives.
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