Guest Experience Specialist

5 days ago


Wilmington, Delaware, United States Hampton Inn Wilmington Full time
About the Role

The Guest Experience Specialist will play a vital role in creating memorable experiences for our guests. This includes check-in/check-out processes, responding to guest requests with urgency and concern, and providing information and assistance to guests, fellow employees, vendors, and outside business representatives.

Key Responsibilities:
  • Provide personalized service to every guest
  • Respond to guest requests with a sense of urgency and concern
  • Assist with check-in/check-out processes
  • Perform various clerical duties, including computer work and reception tasks


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