Guest Experience Coordinator

6 days ago


Wilmington, Delaware, United States Method Co. Full time

We are looking for a Rooms Operations Manager at The Quoin Hotel in Wilmington, Delaware. In this role, you will oversee front office operations, supervise housekeeping and guest services teams, and analyze performance metrics to drive business growth.

Primary Responsibilities:
  • Lead front office operations, including check-ins, check-outs, and guest inquiries
  • Promote exceptional service to all guests
  • Address and resolve guest complaints and issues in a timely manner
  • Supervise housekeeping team to maintain high cleanliness standards
  • Conduct regular inspections of guest rooms and public areas
  • Manage inventory of cleaning supplies and linens
  • Recruit, train, and supervise staff
  • Analyze and report on rooms division performance metrics
Essential Qualifications:
  • 1-3 years of experience in hotel management, with a focus on front office or housekeeping
  • Strong leadership and interpersonal skills
  • Excellent organizational and time management abilities
  • Able to work flexible hours, including weekends and holidays
What We Offer:
  • Salary range: $60,000 - $80,000 per year, depending on experience
  • Full Comprehensive Affordable Healthcare Benefits
  • 401(K) Retirement Savings
  • Paid Vacation, Personal Time Off


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