Hospitality Call Center Agent

3 weeks ago


Scottsdale, Arizona, United States Benihana Full time

Are you a hospitality professional looking to transition from restaurants into a fast-paced office environment? Do you have a passion for delivering exceptional customer experiences? If so, we encourage you to apply for our Hospitality Call Center Agent position at STK Steakhouse. As a key member of our Guest Services team, you'll be responsible for securing reservations, group events, catering, and take-out for our venues across the country.

With a focus on guest communication, you'll utilize phone calls, chat, and email correspondence to ensure seamless interactions with our customers. To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and prioritize tasks efficiently. Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365 is also required.

We offer a competitive salary range of $50,000 - $70,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, vision, group life and disability insurance, group accident insurance, group hospital indemnity insurance, and group critical illness insurance. We also provide paid sick time up to 48 hours per year, an employee assistance program (EAP), dependent care benefit, employee dining discounts, and a traditional and Roth 401K plan.


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