Member Services Representative

5 days ago


Mt Prospect, United States PSFCU Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Polish & Slavic Federal Credit Union (PSFCU). As a key member of our branch team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide prompt, efficient, and accurate service to members in a courteous and professional manner.
  • Develop and maintain a thorough understanding of PSFCU's products, services, and policies.
  • Respond to member inquiries, resolve issues, and direct members to the appropriate resources.
  • Process transactions, including account openings, wire transfers, and loan applications.
  • Collaborate with colleagues to achieve branch goals and objectives.
  • Participate in community events and promote PSFCU's brand.
Requirements
  • 1-2 years of work experience, preferably in a financial services or customer-facing role.
  • Basic computer skills and knowledge of software programs.
  • Ability to cross-sell products and services.
  • Fluency in spoken and written Polish and English.
  • High School Diploma or equivalent.
What We Offer

As a Member Services Representative at PSFCU, you will enjoy a competitive benefits package, including medical, vision, and dental insurance, retirement plans, and tuition reimbursement. You will also have opportunities for professional growth and development, as well as a generous paid time off policy.



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