Senior Member Service Representative

1 day ago


Mt Pleasant, South Carolina, United States Isabella Community Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Senior Member Service Representative to join our team at Isabella Community Credit Union. The successful candidate will be responsible for providing exceptional member service, supervising and coordinating activities of MSRs, and ensuring compliance with all applicable Credit Union policies and regulations.

Key Responsibilities
  • Assist members with opening and closing accounts, process transactions, and address and resolve member problems, inquiries, or complaints.
  • Identify opportunities to cross-sell additional products or services to members.
  • Confers with members by telephone or in person to provide information about products or services.
  • Maintain accurate member account information on computer system and prepares required reports for management.
  • Acts as liaison between members and various departments.
  • Perform other job-related duties as assigned.
Performance Measurements

The successful candidate will be measured on their ability to provide informed, prompt, and accurate service to all members and associates, as well as their ability to meet or exceed sales goals and ensure compliance with all applicable Credit Union policies and regulations.

Requirements
  • One year to three years of similar or related experience.
  • A high school education or GED.
  • Working knowledge of principles and processes for providing member and personal services.
  • Ability to communicate effectively with members and associates.
  • Working knowledge of related computer systems and applications.


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