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Client Relations Coordinator

2 months ago

MagstattleBas, Grand Est, United States GenPro Energy Solutions Full time

CUSTOMER EXPERIENCE SPECIALIST

At GenPro Energy Solutions, the leading provider of renewable energy and energy efficiency solutions in the Midwest, we are committed to fostering talent in a dynamic and rapidly evolving sector. We are seeking a dedicated Customer Experience Specialist to enhance our customer engagement efforts.

As the foremost authority in renewable energy integration and sustainable product offerings, GenPro focuses on key areas such as energy-efficient lighting systems, solar energy solutions, solar water pumping and filtration, and power generation.

Key Responsibilities:

The Customer Experience Specialist will serve as the primary point of contact for all customer service operations, addressing both pre-sale and post-sale inquiries. This role demands a blend of skills, including exceptional interpersonal abilities, strong written and verbal communication, and effective problem-solving capabilities.

Reporting Structure: Chief Revenue Officer

Compensation: $17.56 to $23.23 per hour, depending on experience

Essential Duties:

  • Lead incoming customer inquiries via phone and in-person
  • Manage customer communications through email and online chat
  • Oversee the flow of walk-in customers
  • Conduct follow-ups with customers post-purchase
  • Address and resolve customer complaints professionally
  • Maintain sales pipelines, leads, and warranty information
  • Provide administrative assistance to the Sales Team as needed
  • Research and identify online sales leads
  • Input leads from various platforms into the CRM system
  • Assist in managing CRM functionalities, reporting, and automation
  • Coordinate the customer gifting program
  • Perform additional tasks as assigned

Qualifications:

  • Strong phone communication skills and active listening
  • Proven experience in customer support or client service roles
  • Customer-focused with the ability to adapt to diverse personalities
  • Excellent communication and presentation skills
  • Ability to prioritize tasks and manage time effectively
  • Flexibility to extend responsibilities beyond the sales department for overall company benefit

All responsibilities must be executed at the corporate office; this position does not offer remote work options.

Experience and Knowledge:

  • Minimum of five years in customer service required
  • Familiarity with NetSuite CRM preferred
  • Experience in LED lighting and solar energy is advantageous

Skills and Attributes:

  • Quick adaptability to change
  • Positive attitude and enthusiasm
  • Self-motivated with the ability to multi-task
  • Detail-oriented problem solver
  • Team-oriented with a commitment to communication, service excellence, integrity, and accountability
  • Creative in addressing customer concerns and providing feedback
  • Ability to build trust as a collaborative team member or independently with minimal supervision

Education and Licenses:

  • High school diploma or GED required
  • Bachelor's degree in business, marketing, or a related field preferred

All candidates must successfully pass a background check and drug test prior to employment consideration. GenPro Energy Solutions is an equal opportunity employer, ensuring all qualified applicants receive fair consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.