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Customer Service Ambassador

2 months ago

Greensburg, Pennsylvania, United States McDowell Insurance Full time
Job Overview

At McDowell Insurance, we are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve claims in a timely and professional manner
  • Assist in the generation of proposals and provide accurate and efficient data entry services
  • Maintain accurate customer records and update information as needed
  • Perform other duties as assigned by management
Requirements
  • Strong customer service skills with the ability to handle difficult customers with professionalism and empathy
  • Excellent communication skills and proficiency in inbound calling techniques
  • Knowledge of phone etiquette and the ability to provide a positive customer experience over the phone
  • Strong data entry skills with high accuracy and attention to detail
  • Ability to analyze customer needs and provide appropriate solutions
  • GED or High School Diploma
Preferred Qualifications
  • Working knowledge of property & casualty insurance
  • Ability to interact with customers in a professional and courteous manner