Restaurant Operations Manager
4 weeks ago
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Fort Brewery. As an Assistant Manager, you will play a key role in implementing our vision and standards to ensure the overall success of the restaurant.
Your primary responsibilities will include enforcing procedures and protocols with all employees, investing in and developing our teams to deliver flawless service and create memorable experiences for our guests and the local community.
You will be responsible for treating employees with dignity and respect, creating an environment where the entire team does the same, and ensuring delivery of fast, friendly service and quality products.
Additionally, you will closely monitor inventory, cost control for food and beverage, labor costs, profit and loss, and maintain a clean and safe store environment.
About Us
Fort Brewery is a family-friendly environment that focuses on made-from-scratch, quality food, beer, and customer service. We have a taproom and brewery facility spanning over 25,000 square feet, with an extensive wine list and live music.
We are committed to providing a positive and inclusive work environment, and we offer a range of benefits, including a 401(k) plan, medical plan, dental plan, vision plan, STD/LTD, life insurance, and employee discounts.
Responsibilities
Key responsibilities of the Restaurant Operations Manager include:
- People management, planning, fostering teamwork, giving feedback, customer service, developing budgets, resolving conflict, and verbal communication.
- Experience with monthly P&L reporting and management.
- Cultivating an environment based on respect, communication, and customer service.
- Holding employees accountable and ensuring they follow protocols set by the General Manager.
- Delegating tasks and inspiring employees to bring out their best.
- Assisting with hiring and staffing, ensuring the right people are in the right positions.
- Helping with inventory ordering, cost, waste, and other back-of-house and front-of-house tasks.
- Negotiating with suppliers for the best pricing possible.
- Assisting with invoice entry and COGS analysis.
- Having an open schedule and availability to work nights and holidays when needed.
- Training new staff members and holding them accountable for standards set by the GM.
- Maintaining a clean and organized restaurant.
- Ensuring customers receive top-notch customer service.
- Dealing with complaints in a professional and courteous manner.
- Stepping into any position when needed (FOH and BOH).
- Working with the BOH to minimize waste and keep up with Par sheets and inventory.
- Knowledge of craft beer is a plus but not required.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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