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Customer Service Representative
2 months ago
LIVunLtd is seeking a highly skilled Customer Service Specialist to join our Fitness Equipment/Services division. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring customer success standards are met, and providing top-notch support to our customers, technicians, and vendors.
Key Responsibilities- Provide timely and effective support to customers through various channels, including phone, email, and web requests.
- Monitor and track customer interactions, ensuring seamless communication and issue resolution.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
- Stay up-to-date with NetSuite CRM system functionality and best practices to ensure optimal customer support.
- Validate and update customer information in the NetSuite CRM system.
- Make outbound calls to confirm scheduled service calls when necessary.
- Input new customers into the NetSuite CRM system.
- Maintain accurate records and reports on customer interactions and key performance indicators.
- Excellent customer service skills and ability to communicate effectively.
- Strong interpersonal skills, problem-solving ability, and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Team player mentality and willingness to collaborate with others.
- High School Diploma or GED required; experience with NetSuite CRM system preferred.
- Growth opportunities and a fun, friendly, professional working environment.
- Competitive benefits package, including health, dental, vision, 401K, and life insurance.
- Equal opportunity employer committed to innovation and growth.
LIVunLtd is an equal opportunity employer. We value diversity and inclusion in the workplace and are committed to creating a positive and supportive environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
