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Patient Services Representative
2 months ago
Overview:
Join a team where you are valued and can thrive.
At Emory Healthcare, we support your career path with comprehensive benefits, essential resources, continuous mentorship, and leadership development programs, all within a nurturing environment that empowers you to achieve your professional aspirations.
We offer:
Extensive health benefits commencing on your first day
Assistance and reimbursement programs for student loans
Family-oriented benefits
Wellness incentives
Continuous mentorship, development, and leadership opportunities
Role Summary:
Responds to inquiries from patients and their families regarding menu selections and utilizes dietary software to manage orders.
Guides patients or their family members through the ordering process in a supportive manner, providing suggestions as necessary.
Processes meal requests for patients unable to place orders via phone or those with preselected menu options.
Identifies and contacts patients who have not ordered meals, facilitating their meal choices or documenting reasons for any refusals.
Redirects calls when questions cannot be addressed directly.
Collaborates with other departments, such as nursing, to address special dietary needs.
This position requires maintaining frequent contact with patients and their families, exemplifying exceptional service.
Monitors patient meal orders and communicates any skipped meals or recurring small meal orders to the appropriate clinical dietitian.
Processes nourishment requests and tracks tube feeding orders for the units.
Effectively communicates any concerns or issues to dietitians or management as needed.
For administrative purposes, monitors, collects, and records operational data.
Performs additional related duties as assigned.
Minimum Qualifications:
High school diploma or equivalent.
At least 1 year of experience in a call center or related customer service role.
Experience in food service, hospitality, or customer service is preferred.
Demonstrated abilities in customer service, critical thinking, problem-solving, and both written and verbal communication.
Ability to make informed decisions while processing information quickly.
Proficient in computer and web-based software, with adaptability to regular software updates and changes.
Knowledge of modified diets is preferred.
Ability to read, write, speak, and communicate effectively in English.
Ability to follow and provide clear oral and written instructions.
Ability to communicate clearly and courteously with patients, their families, hospital staff, and colleagues.
Additional Information:
We are committed to fostering a diverse, equitable, and inclusive culture.
Emory Healthcare is dedicated to providing equal opportunities and access to all individuals, regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, or veteran status.
We do not discriminate based on any of the aforementioned factors or any other factors prohibited by law. We value and celebrate the unique perspectives and backgrounds of all individuals and strive to create an environment of collaboration and belonging for all our patients and team members.Emory Healthcare is committed to achieving a diverse workforce through equal opportunity and non-discrimination in all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
Accommodations:
We will provide reasonable accommodations to qualified individuals with disabilities upon request.
To request this document in an alternate format or to seek a reasonable accommodation, please contact our Office of Diversity, Equity, and Inclusion.
