**Field Service Technician

2 weeks ago


Tempe, Arizona, United States Johnson Controls International Full time

Unlock Your Potential with Johnson Controls International

We are a global leader in smart, healthy, and sustainable buildings, dedicated to reimagining the performance of buildings to serve people, places, and the planet. Our mission is to empower individuals to thrive in a culture that values their voice and ideas.

What We Offer

  • Competitive Compensation Package
  • Comprehensive Benefits Program including 401K, medical, dental, and vision care
  • Extensive Product and On-the-Job Training Opportunities with outstanding internal resources
  • Collaborative Team Environment
  • Dedication to Safety through our Zero Harm policy
  • Company Vehicle, Tools, and Equipment Provided
  • Employee Discount Programs

Job Responsibilities

  • Install, service, troubleshoot, repair, and perform maintenance on retail security products and equipment at customer sites.
  • Keep track of service calls via computer, including products serviced, work performed, hours, and parts utilized.
  • Maintain an accurate parts inventory at levels that ensure a first-time fix.
  • Demonstrate and train customers on equipment usage.
  • Monitor customer satisfaction, potential sales opportunities, and recurring problems.
  • Perform other tasks as needed.

Requirements

  • Associate degree in Electronics and/or Networking, or career equivalent required, military experience preferred.
  • General knowledge of electronics required.
  • Strong understanding of Networking fundamentals.
  • Excellent written and oral skills.
  • Valid driver's license required.
  • Working knowledge of MS Office and basic PC skills.
  • Highly organized, strong interpersonal skills, and ability to work independently.
  • Mechanical aptitude and ability to use hand and power tools.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Ability to work independently or as a team.
  • Ability to complete all required EAS and Video trainings and certifications.
  • Ability to travel and work overtime as needed.
  • Able to read and interpret blueprints and Scope documents.
  • Ability to mentor and train others.
  • Ability to perform service on more complete integrated solutions.

Preferred Skills

  • Networking Certification.
  • 3 years or more work experience installing or servicing IP cameras and DVR/NVR systems.
  • Highly adaptive to industry changes and a strong work ethic.
  • Ability to thrive in a fast-paced and changing environment.
  • Ability to pass a background and drug screening.


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