Customer Service Representative
1 week ago
The Customer Service Representative is an entry-level position responsible for delivering exceptional client experiences and supporting the execution of branch activities. This role involves providing high-quality customer service, processing transactions, and identifying opportunities to enhance client relationships.
Key Responsibilities- Provide friendly and efficient customer service to Citi clients, ensuring a positive first impression.
- Process banking transactions, including managing cash supply, incoming/outgoing cash deposits, and maintaining branch vault cash.
- Identify referral opportunities for new products and services based on client financial goals.
- Educate clients on digital and self-service opportunities offered by Citi.
- Adhere to bank policies, operational controls, and regulatory procedures to ensure client and bank asset safety and security.
- Manage client issues and concerns, escalating as needed.
- Maintain working knowledge of client accounts and Citi products and services.
- Previous relevant experience preferred.
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- High School diploma or equivalent.
This role requires a strong focus on customer service, attention to detail, and ability to work in a fast-paced environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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El Cerrito, California, United States 00002 Citibank, N.A. Full timeJob SummaryThe Customer Service Representative is an entry-level position responsible for delivering exceptional client experiences and supporting the execution of branch activities. This role involves providing high-quality customer service, processing transactions, and identifying referral opportunities for new products and services.Key...
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