Hotel Operations Manager

2 weeks ago


Fort Wayne, Indiana, United States Hampton Inn Fort Wayne Full time
Job Summary

The General Manager is a key leadership position at Hampton Inn Fort Wayne, responsible for driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development. This role requires a strategic thinker with excellent leadership and communication skills to maintain the hotel's integrity and achieve business objectives.

Key Responsibilities
  • Revenue Generation: Collaborate with the Director of Sales to develop and implement sales strategies, focusing on prospecting and existing account calls to drive business results.
  • Hotel Sales Efforts: Play a pivotal role in hotel sales, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
  • Departmental Oversight: Tour the operating departments daily, making adjustments as needed via department heads, and conduct weekly staff meetings to review previous and future sales and operations efforts.
  • Financial Management: Meet all financial review dates and corporate directed programs in a timely fashion, and hold a monthly financial review with all department managers, M.I.D.'s, and available supervisors.
  • Employee Development: Develop managers for future advancement through competency training and corporate-sponsored training programs, and maintain direct contact with and monitor the development of management trainees.
  • Compliance and Quality: Adhere to all Highgate Hotel policies and procedures, train new managers to ensure compliance, and ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Additional Responsibilities: Participate in required M.O.D. coverage as scheduled, meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort, and ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Requirements
  • Experience: At least 6 years progressive experience in a hotel or a related field, or a 4-year college degree and at least 4 to 5 years of related experience, or a 2-year college degree and at least 5 to 6 years of related experience.
  • Leadership Experience: Experience managing multiple properties, with a proven track record of driving revenue growth and improving operational efficiency.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues in a timely and effective manner.
  • Education and Certifications: A bachelor's degree in hospitality, business administration, or a related field, and any relevant certifications or training programs.


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