Customer Service Specialist
4 days ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative in Fresno, California. This is an exciting opportunity to work with local governments nationwide and contribute to the recovery of over $3 billion in revenues.
About UsAt Hinderliter de Llamas & Associates, we pride ourselves on delivering excellence in everything we do. Our core values include delivering exceptional service, doing the right thing, fostering relationships, giving generously, enjoying the journey, and being authentic, grateful, and humble.
About the RoleThis position will provide local tax collection and administration services for jurisdictions in multiple states. The ideal candidate will be responsible for providing customer service to taxpayers, businesses, and the public, processing and reviewing tax returns, forms, applications, and payments daily, notifying and resolving outstanding taxpayer compliance issues, and reconciling and reporting on all tax revenues activities monthly.
Key Responsibilities- Provide exceptional customer service to taxpayers, businesses, and the public via phone and email.
- Process and review tax returns, forms, applications, and payments daily with high accuracy and attention to detail.
- Notify and resolve outstanding taxpayer compliance issues in a timely and professional manner.
- Reconcile and report on all tax revenues activities monthly with minimal errors.
- Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
- Excellent verbal and written communication skills with ability to manage a large call volume.
- Exceptional customer service skills with ability to deescalate sensitive issues.
- Proven high level of accuracy and review in data entry and analysis.
- Competitive base pay between $17.00 and $21.00 per hour.
- Opportunity to participate in 401(k) plan.
- Medical, dental, vision, life/AD&D, LTD, and employee assistance program benefits.
- Paid time off for vacation, sick leave, and holidays.
- Employee stock ownership plan (ESOP).
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