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Denial Management Specialist

1 month ago


Oak Brook, Illinois, United States Nationwide Credit & Collection Inc. Full time
Job Title: Denial Management Specialist

We are seeking a highly skilled Denial Management Specialist to join our team at Nationwide Credit & Collection Inc. in Oak Brook, IL.

Key Responsibilities:

  • Investigate insurance denials to identify necessary actions to resolve claims, including calls to payors and use of multiple computer systems.
  • Analyze EOBs at a claim level and correct claims based on denials and rebills using payor-approved processes.
  • Determine the need for payor appeal of a claim and send appeals via payor portal or payor-approved appeal letters, monitoring appeals for resolution.
  • Adjust accounts appropriately, using correct denial codes, and recognize when additional assistance is needed to resolve denials, escalating accordingly.
  • Spot trends and report them to management, working a minimum of 45 accounts per day with 95% accuracy.
  • Communicate effectively both verbally and in writing, detailing all activities and findings in accordance with established policies and procedures.
  • Perform special projects or other duties as assigned, maintaining strictest confidentiality and adhering to all employer and government privacy standards.

Requirements:

  • High school graduate or equivalent.
  • 2 years previous experience in medical revenue cycle.
  • Minimum 1 year EPIC enterprise experience.
  • Familiarity with Excel and demonstrated problem-solving ability.
  • Able to work effectively in a remote setting and possess strong organizational skills.

Preferred Qualifications:

  • 2 years previous experience in medical denial management.
  • Minimum of 1-year recent Epic experience with the Resolute/Billing module.
  • Knowledge and experience in working with healthcare insurance portals.
  • A good understanding of CPT, modifiers, HCPC, ICD-10, and medical terminology.
  • Working knowledge of Medicare, Medicaid, and Commercial payor fee schedules and reimbursement documentation.

Skills:

  • Ability to effectively prioritize and execute tasks.
  • Ability to grasp and apply information quickly and accurately.
  • Ability to make decisions based on available information and within scope of their authority.
  • Excellent customer service skills and telephone interaction skills.
  • Excellent keyboarding skills, typing, and 10-key.
  • Proficiency with MS Word and Excel.
  • Good work ethic.