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Front Desk Representative

2 months ago

Addison Texas, United States Homewood Suites Addison Full time
Job Summary

$15.50hr

Part Time

Anticipated Shifts(2) 3pm-11pm

(1) 7am-3pm

Job Description:

Responsibilities:

  • Register guests and provide exceptional customer service during their stay.
  • Settle guest accounts upon completion of their stay.
  • Primary responsibilities include:
    • Registering guests
    • Making and modifying reservations
    • Hotel operator and concierge duties
  • Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.
  • Maximize room revenue and occupancy.

Qualifications:

  • High School diploma or equivalent required.
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening, understanding, and clarifying issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
  • An operational knowledge of Microsoft Office suite.
  • Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Holds an understanding of hotel products and guest services.
  • Ability to participate in the creation of an enjoyable work environment.

Responsibilities:

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
  • Comply at all times with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service, facilities, and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions.
  • Be familiar with all in-house groups.
  • Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
  • Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel.
  • Perform other duties as assigned, which may include but are not limited to:
    • Helping coworkers in other areas of the hotel.
    • Maintaining a clean and organized work area.
    • Overall cleanliness and safety throughout the hotel and grounds.