Front Desk Representative

4 weeks ago


Addison, Texas, United States Hyatt House Addison Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hyatt House Addison. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints, and provide solutions to ensure guest satisfaction.
  • Teamwork: Collaborate with other departments to ensure guest needs are met, and provide support to colleagues as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or customer service role preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems.
  • Personal Qualities: Friendly, approachable, and customer-focused attitude, with a strong commitment to providing exceptional service.


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