Customer Service Associate
5 days ago
About Ancora Risk
Ancora Risk is committed to providing top-notch insurance services, focusing on building strong relationships with our customers.
Job Description
This position involves handling customer inquiries, resolving complaints, and processing policy changes. As an Insurance Customer Service Representative, you will be the first point of contact for many customers, making it essential to possess excellent communication and problem-solving skills.
Responsibilities
- Respond to Customer Inquiries
- Answer phone calls and respond to customer emails.
- Address customer questions and concerns regarding insurance policies and coverage.
- Process Policy Changes
- Update customer policy information according to their requests.
- Verify customer coverage and provide proof of insurance documents.
- Handle Customer Complaints
- Listen attentively to customer grievances and respond thoughtfully.
- Offer suitable solutions and alternatives to resolve customer complaints.
Requirements
- Education
- High school diploma or GED equivalent required.
- Licenses and Certifications
- Active NY insurance license necessary.
- Technical Skills
- Familiarity with Microsoft Office and customer relationship management software.
Salary Estimate
$55,000 - $70,000 annually, based on location and experience.
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