Strategic Loyalty Manager

4 weeks ago


Englewood, Colorado, United States DISH Full time
Job Summary

As a key member of the DISH team, you will be responsible for driving high-value initiatives that mitigate churn through operational tactics and lifecycle loyalty management. Your goal will be to minimize churn and maximize customer profitability through data analysis, strategic recommendations presented to senior leadership, and coordinating plans into action.

Key Responsibilities

Guide your team to uncover new opportunities, potential business risks, and drive the identified actions to optimize customer loyalty
Coach your team through critical thinking scenarios, analytic-based problem solving, leveraging data into insights, and driving business decisions with a consulting mindset
Leverage financial modeling to develop strategic retention offers and to enhance profitability within Retention operations
Spearhead the development of Loyalty-based AI/ML initiatives to generate churn mitigation with new and creative approaches
Support team project management including all phases of opportunity identification, recommendation, implementation, and refinement
Generate and leverage a robust repertoire of cross-department partnerships to inform and implement a variety of effective retention solutions
Effectively communicate complex storylines and data-driven recommendations up to the SVP and President levels

Requirements

Bachelor's degree (4 years) in a focus that demonstrates logical thinking
2+ years managing or leading an analytic-based team
4+ years of experience in data-driven analytics or strategy roles
Master's Degree in a relevant field a plus
Proven success in guiding a team toward organizational KPIs and goals
Experience developing analytic models and dynamic reports with SQL, Tableau, and Excel that drive business direction and insights
Advanced understanding and ability to work with large datasets
Strong communication and presentation skills with audiences from individual contributors to executive leadership

Compensation

$83,950.00/Year - $119,900.00/Year

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